Questions?

Here are some of our most frequently asked questions.

Do you groom BIG dogs?

YES, we do! We groom most large breed dogs, however we do NOT accept Great Danes 

Do you groom cats?

YES- we groom cats! We can do just baths or haircuts as well depending on your needs. We are a member of the National Cat Groomers Institute and can provide your cat a safe and efficient grooming experience.

Must the pet parent provide electrical or water?

No, we are totally self contained unit. However sometimes if we are low on water we may ask to add a little to our vans. 

Is the vehicle heated and cooled?

Yes, we usually keep our vans between 70-80 degrees.

Is the water warm?

Yes, our vehicles have water heaters in them to ensure your pet a comfortable bath. 

What is your cancellation policy?

We require 48 hours notice to cancel your appointment, failure to cancel 48 hours before your appointment will result in FULL charge for your appointment. 

What forms of payment do you take?

We accept cash, check, card, or Venmo.

Do I need to be home for my appointment?

No, all we need is access to your pet! Many give us garage codes so we can go in and grab your pet, pamper it, and let it back in the house. All we ask is that the pet is in a confined area such as a kennel or laundry room. 

Can I be in the van with the groomer?

No, our insurance doesn’t allow people inside the vans with us.

Do we accept bully breeds?

Yes we do!

How long have we been in business?

We have been in business since 2012! We started in Manhattan, KS and moved to North Carolina in 2018.

Do we pluck ears?

Only by request of the client.

Do you check anal glands?

Only by request of the client.

Do we groom pets with fleas?

NO! We do not want to risk passing fleas onto other clients. If your pet has fleas we recommend you contact a vet to get your pet on a preventative to kill the fleas. We also highly recommend treating your yard as well. Once you no longer see live fleas on your pet (usually about 1-2 weeks) we can schedule services for your pet. 

How long does it take?

Time varies based on breed and coat condition, however, appointments typically take 1-2 hours per pet.

Why choose us?

We use the best products and high-quality tools to give your pet the best grooming experience. We have over 10 years of experience and are committed to efficiently and safely providing your pet with the grooming it needs right to the comfort of your doorstep.